Terms and conditions

IFA Alpenrose Hotel

1

1.) The contract is concluded by the hotel's order confirmation with the customer (uniform term for: purchaser, organizer, guest, etc.). Only these terms and conditions are part of the contract; they apply to all services provided by the hotel, in particular to the provision of hotel rooms, conference and banquet rooms and other hotel premises (hereinafter referred to as: provision of services). Any terms and conditions are not recognized. If a third party has made an order for a customer, they are jointly and severally liable to the hotel with the customer. The hotel can demand an appropriate advance payment from the customer and/or the third party. Subletting or reletting requires the written consent of the hotel.

2.) Prices are determined according to the price list valid at the time the service is provided. If fixed prices are stated in the order confirmation and more than 4 months have passed between the conclusion of the contract and the provision of the service, the hotel is entitled to make price changes. If a minimum turnover has been agreed and this is not achieved, the hotel can demand 75% of the difference as lost profit, unless the customer can prove a lower lost profit or the hotel can prove a higher lost profit.

3.) The agreed fee for booked or rented rooms must be paid even if the booking is later cancelled by the customer (§552 BGB).

up to 30 days before arrival no cancellation fee, but a one-time processing fee of Euro 50.- applies

up to 15 days before arrival 20% of the price

up to 1 day before arrival 50% of the price

Cancellation on the day of arrival / no-show 80% of the price

1.For the other provision of services in accordance with section 3, the customer must inform the hotel of the number of participants (name list) - within the scope of the actual available hotel capacity - at least 10 working days before the date of the service provision.
If fewer participants come than agreed, the customer must pay according to the number communicated or at least the agreed number. If more participants come, the customer will be billed according to the actual number of participants.

2

2.1) The hotel endeavours to carry out wake-up calls with the utmost care.

2.2) Messages, mail or goods sent to the customer will be handled with the same care. The hotel will be responsible for storing, delivering and – if requested and for a fee – forwarding the same.

2.3) Any items left behind by the customer will only be sent on request, at the customer's risk and expense. The hotel will keep the items for six months and charge a reasonable fee for this. After this, the items will be handed over to the local lost property office if they have any recognizable value.

2.4) Any liability of the hotel according to a) to c) is excluded.

2.5) If a parking space is made available to the customer in the hotel car park, even for a fee, this does not constitute a storage contract. The hotel has no duty to monitor the space. The hotel also assumes no liability.

2.6) The hotel is liable for the care of a prudent businessman. If disruptions or defects occur in the hotel's services, the hotel will endeavour to remedy the situation immediately upon notification by the customer. Irrespective of clause 6 and Section 707 of the German Civil Code, the hotel is only liable in the event of intent or gross negligence on the part of the legal representatives of the hotel company or the hotel's senior employees. Safekeeping requires an express agreement. The customer is only permitted to offset, reduce or reclaim the amount in the event of undisputed or legally binding counterclaims. Any liability of the hotel is limited to the amount of the agreed rental price - apart from Section 701 of the German Civil Code. The limitation period for all claims by the customer is 6 months, calculated from the termination of the contract. This limitation of liability and short limitation period also applies to the hotel in the event of breach of contract initiation, positive breaches of contract and unlawful acts.

2.7) In the event of force majeure (fire, strike, etc.) or other impediments for which the hotel is not responsible, in particular outside the hotel's sphere of influence, the hotel reserves the right to withdraw from the contract without the customer being entitled to any claim, for example for compensation.

2.8) The customer is liable to the hotel for any damage or loss that occurs during the term of the contract, unless the damage is the responsibility of the hotel or was caused by a third party and the third party actually provides compensation, which must be proven by the customer in each case.

2.9) The customer is not allowed to bring food and drinks. In special cases (e.g. national specialties) a written agreement can be made; at a minimum a service charge or corkage fee will be charged.

2.10) The customer undertakes to inform the hotel immediately and without being asked to do so, but at the latest upon conclusion of the contract, that the provision of services and/or the event, whether due to their political, religious or other nature, is likely to attract public interest or affect the interests of the hotel. Newspaper advertisements, other advertising measures and publications that are related to the hotel and/or that contain, for example, invitations to interviews or sales events, generally require the written consent of the hotel. If the customer violates this consent, the hotel has the right to cancel the event. In this case, Section 3 of the General Terms and Conditions (payment of rent and reasonable remuneration) and the appendix to these Terms and Conditions apply accordingly.

2.11) Booked rooms are available to the customer from 4:00 p.m. They must be vacated by 11:00 a.m. on the day of departure at the latest. If the guest does not leave on time, the hotel reserves the right to charge an extra fee for the use of the room at the hotel's usual rates. Unless a later arrival time has been expressly agreed, the hotel has the right to reassign booked rooms from 8:00 p.m. without the customer being able to derive any claim from this. The customer does not acquire any right to the provision of specific rooms or rooms. If these are promised in the order confirmation but are not available, the hotel is obliged to endeavour to find equivalent replacement rooms in the hotel or at another location.

2.12) Credit cards (Eurocard, VisaCard, etc.) are only accepted for payment of amounts that are neither a commission charge nor special prices.

2.13) For groups and private events, 50% of the agreed services are to be paid 30 days before arrival. The remaining amount is due upon arrival.

2.14) The place of performance and jurisdiction in commercial transactions for both parties is the location of the hotel.

2.15) Any deviating agreements or side agreements must be in writing to be valid. Should individual provisions of the contract - including these terms and conditions - be invalid, this shall not affect the validity of the remaining provisions. The parties shall immediately replace the invalid provisions with valid ones that come as close as possible to the meaning of the invalid ones. The contract is based on the Austrian AGBH in the version dated November 20, 2006.

2.16) In case of regulatory gaps, the statutory provisions apply.

2.17) European Commission online dispute resolution platform:
http://ec.europa.eu/consumers/odr/