Terms and conditions

IFA Alpenhof Wildental

1.) The contract shall be deemed concluded upon the hotel's confirmation of the order with the customer (uniform term for: purchaser, organiser, guest, etc.). Only these terms and conditions shall be deemed an integral part of the contract; they shall apply to all services of the hotel, in particular to the provision of hotel rooms, conference, banquet rooms and other rooms of the hotel (hereinafter comprehensively referred to as: provision of services). Any terms and conditions shall not be recognised. If a third party has placed the order on behalf of a customer, that party shall be liable to the hotel together with the customer as joint and several debtors. The hotel may demand a reasonable advance payment from the customer and/or the third party. Subletting or re-letting requires the written consent of the hotel.

2.) Prices are based on the price list valid at the time the services are provided. If fixed prices are stated in the order confirmation and more than 4 months elapse between the conclusion of the contract and the provision of the service, the hotel is entitled to change the prices. If a minimum turnover has been agreed and this is not reached, the hotel can demand 75% of the difference as lost profit, unless the customer can prove a lower or the hotel a higher lost profit.

3.) The agreed fee for booked or rented rooms must be paid even if the customer later cancels the booking (§552 BGB).

Up to 30 days before arrival: no cancellation fee, but a one-time processing fee of €50 will be charged.

Up to 15 days before arrival: 20% of the price

50% of the price up to 1 day before arrival

Cancellation on the day of arrival / no-show 80% of the price

1. For the other services provided in accordance with section 3, the customer must inform the hotel of the number of participants (list of names) – within the scope of the actual hotel capacity available – no later than 10 working days before the date of the service provision.

If fewer participants attend than agreed, the customer must pay for the number of participants notified, at least for the agreed number. If more participants attend, the invoice will be based on the actual number of participants.

2

2.1) The hotel endeavours to carry out wake-up calls with the greatest possible diligence.

2.2) Messages, mail, or merchandise deliveries for guests shall be handled with such diligence. The hotel will deliver, hold, and, for a fee, forward such items (on request).

2.3) Items left behind by the customer will only be forwarded at the customer's request, risk and expense. The hotel will store the items for six months and charge a reasonable fee for doing so. After that, the items will be handed over to the local lost property office if they have any recognisable value.

2.4) Any liability of the hotel according to a) to c) is excluded.

2.5) Insofar as a parking space is provided to the customer in the hotel car park, this does not constitute a safekeeping agreement, even if a fee is charged. The hotel is not obliged to supervise the parking area. The hotel also assumes no liability.

2.6) The hotel is liable for the due care and diligence of a prudent businessman. Should disruptions or defects in the performance of the hotel occur, the hotel will endeavour to remedy the situation upon the customer's immediate complaint. Regardless of Section 6 and Section 707 of the German Civil Code (BGB), the hotel is only liable for intent or gross negligence on the part of the legal representatives of the hotel company or the hotel's senior staff. Storage requires express agreement. The customer is only entitled to set-off, reduction or reclaim in the case of undisputed or legally enforceable counterclaims. Any liability of the hotel is – apart from § 701 lt. BGB – limited to the amount of the agreed rental price. The limitation period for all claims of the customer is 6 months from the end of the contract. This limitation of liability and short limitation period applies in favour of the hotel even in the event of a breach of contract, positive breach of contract and unlawful acts.

2.7) In the event of force majeure (fire, strike, etc.) or other obstacles for which the hotel is not responsible, in particular outside the hotel's sphere of influence, the hotel reserves the right to withdraw from the contract without the customer being entitled to claim, for example, compensation.

2.8) The customer is liable to the hotel for any damage or loss occurring during the term of the contract, unless the damage is within the hotel's area of responsibility or is caused by a third party and the third party actually provides compensation, which must be proven by the customer in each case.

2.9) The customer may not bring food or drinks with them. In special cases (e.g. national specialities), a written agreement can be made; at the very least, a service charge or corkage fee will be charged.

2.10) The customer is obliged to inform the hotel immediately and without being asked, but no later than upon conclusion of the contract, that the provision of services and/or the event, whether due to its political, religious or other nature, is likely to attract public interest or affect the hotel's interests. Newspaper advertisements, other advertising measures and publications that refer to the hotel and/or contain, for example, invitations to job interviews or sales events, generally require the written consent of the hotel. If the customer violates this consent, the hotel has the right to cancel the event. In this case, Section 3 of the General Terms and Conditions (payment of rent and reasonable compensation) and the appendix to these terms and conditions apply accordingly.

2.11) Booked rooms are available to the customer from 4:00 p.m. They must be vacated by 11:00 a.m. at the latest on the day of departure. If the customer does not vacate the room by the deadline, the hotel reserves the right to bill the customer for the use of the room at the usual hotel rates. If no later arrival time has been expressly agreed, the hotel has the right to allocate booked rooms to other guests from 8 p.m. onwards, without the customer being able to derive any claim from this. The customer does not acquire the right to be provided with specific rooms or premises. If these were promised in the order confirmation but are not available, the hotel is obliged to find an equivalent replacement in the same building or at a different location.

2.12) Credit cards (Eurocard, VisaCard, etc.) are only accepted for the payment of amounts that are neither commission-based nor special rates.

2.13) For groups and private events, 50% of the agreed services are to be paid 30 days before arrival. The remaining amount is due upon arrival.

2.14) The place of performance and court of jurisdiction for commercial transactions is the location of the hotel for both parties.

2.15) Any differing agreements or ancillary agreements must be made in writing to be effective. Should individual provisions of the contract – including these terms and conditions – be invalid, this shall not affect the validity of the remaining provisions. The parties shall immediately replace the invalid provisions with valid provisions that come as close as possible to the meaning of the invalid provisions. The contract is concluded on the basis of the Austrian AGBH in the version dated 20 November 2006.

2.16) In the event of regulatory gaps, the statutory provisions shall apply.

2.17) Online dispute resolution platform of the European Commission:

http://ec.europa.eu/consumers/odr/